Determine a Scale Plan of Action

It is important to have a crisis plan of action in place while employees are remote. If an

unexpected problem occurs but the team is working from home, make sure there is a way to quickly connect with everyone at once. For example, contact centers face high volumes of calls and inquiries when there is a service breach and must scale operations as a result. It is important for all agents to quickly get on the same page and tackle the problem as a unit. Whether it is an internal communications system or an emergency Skype for Business video call, ensure the people on the team have these applications installed and ready to use. That way when a situation arises, remote teammates won't prevent the company from finding a quick solution.                                                                                https://www.itbusinessedge.com/slideshows/5-best-practices-to-enable-remote-workers-05.html